Deanne & Trevor’s story.
“Where do I begin!
From the first frantic phone call you took from me I can’t ever thank you enough for the help you have given me! You were so understanding, honest & patient and gave me the guidance I needed in my particular situation.
I came to you as a customer who had been sold an uncertified diamond and sold a diamond my fiance and I did not purchase. Knowing the bare basics about diamonds I was easily mislead into thinking I was going crazy believing my diamond did not look the same as it did when we first picked it out.
I was so relieved when you had seen the diamond and agreed that the diamond was not of the quality I had said we purchased. You helped me every step of the way from getting it properly certified to giving me the information I needed to be able to face the untrusting jeweller so I could get a refund on the diamond and move forward from the situation I was in!
I really can’t describe to you how happy I am with my new diamond and the way you made it work with the existing band, I love it!!!
You made the conscious effort to educate me and took the time to source the right diamond to suit what we wanted. I have received so many compliments about my ring. I am so grateful on how attentive you were through the whole process & how quickly you worked on this for me! You made it such a fun and stress free experience for me.
I truly felt like I had just had the happy & exciting experience everybody deserves when they first get engaged & choose their special ring.
You are awesome at what you do Michael, THANK YOU again :)”